Terms & Conditions

By accessing or using the Holiday Mad (HEK-TUR TURİZM) website and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our website. 1. Booking Conditions: All booking requests made through our website are subject to availability and final confirmation by our travel consultants. The agency reserves the right to make changes to tour schedules or routes due to operational reasons. 2. Pricing and Payments: Our tour base prices are listed in Great British Pounds (GBP). Equivalent prices displayed in EUR, USD, and TRY are estimated equivalents calculated using current exchange rates. Payments and price guarantees are valid based on the confirmed prices at the time of booking. 3. Participant Responsibilities: Participants are required to comply with the specified age limits (adult, child, infant groups) for tour participation. Any price differences resulting from incorrectly declared age groups will be collected by the agency. Participants are solely responsible for the safety of their personal belongings during tours. 4. Force Majeure: The agency cannot be held responsible for tours that cannot be conducted due to force majeure events beyond the agency's control, such as adverse weather conditions, natural disasters, strikes, or government restrictions. In these cases, tours may be postponed or processed within the cancellation policy framework. 5. Contact Information: For any questions or support requests, you can contact us at our official address: İçmeler Mah. İçmeler Cumhuriyet Cad. No:29B Marmaris/MUĞLA or through our WhatsApp support channel.